Contact Rep (Seasonal), Internal Revenue Service, Covington KY

Contact Rep (Seasonal), Internal Revenue Service, Covington KY

Position Title: Contact Representative (FT Seasonal)
Full-time or Part-time: Full-time
Company Name: Internal Revenue Service
Location of Job: 333 Scott St
City : Covington  Kentucky  41011
Contact Email Address: brian.m.picariello@irs.gov  
Contact Phone: (914) 684-7164

Position Description: WHAT IS THE INTERNAL REVENUE SERVICE (IRS)? The IRS is a bureau of the Department of the Treasury and one of the world's most efficient tax administrators. Yearly, the IRS collects more than $2 trillion in revenue and processes over 200 million tax returns. The IRS Mission is to provide the United States taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.
WHAT DOES A CONTACT REPRESENTATIVE DO? IRS Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements.
WHAT IS THE WAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.
50 positions are located in Accounts Management Operations 1 & 2, 333 Scott Street Covington, KY.  The anticipated start date is February 2014.
Contact Name: Brian Picariello
Website Address for Applying Online: www.jobs.irs.gov/usajobs