Customer Access Associate /UK Health Care, Lexington KY

Customer Access Associate /UK Health Care, Lexington KY

Job Title: Customer Access Associate/UKHC

Requisition No. SA550357
Job Category: Healthcare
Ambulatory Patient Access Services
Grade Level -7
Salary Range- 14.87-22.29/hour
Position Type -Regular
Position Time Status-Full-Time
Hours Per Week: (Student Employment Only)
Number of Hours Worked Per Week: 40
Number of Months Worked Per Year1
Does this position have supervisory responsibilities?
High School Diploma
Required Experience Years/Months--4 Years
Required License/Registration/Certification
Indicate all that apply-Days, Evenings, Nights, Weekends, On Call, Special (please explain)

Day Shift: Monday - Friday, 8 am - 5 pm

Job Summary

The primary responsibilities of the Customer Access Associate position for the UK HealthCare Patient Access Call Center include: perform call center activities related to Patient Access consisting of scheduling new and returning patient appointments; complex advanced booking; registration; intake (pre-clearance and insurance); verifying insurance enrollment and eligibility; and handling escalation of patient access problems.
Please apply for any and all positions you feel qualified.
If you do not apply for a specific position, you cannot be considered for the position.
Skills / Knowledge / Abilities
The ideal candidate will have excellent customer service, problem solving and time management skills; the ability to communicate with patients, families and employees in a respectful manner; and the ability to cooperate with fellow team members and co-workers.
Preferred Education / Experience
Prefer Cosmocom agent experience, scheduling and registration experience in an outpatient clinic.
Deadline to Apply 02-03-2014
Acceptable Document Types
Cover Letter
Pre-Employment Information:

The University of Kentucky is a Tobacco & Drug Free campus. Any candidate offered this position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. 

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