Internal Revenue Service (IRS), Covington, KY

Internal Revenue Service (IRS), Covington, KY

Position Title:  Contact Representative (seasonal)

Full-time or Part-time:  Full-time

Company Name:  Internal Revenue Service (IRS)

Location of Job:  Covington, KY


Contact Email Address:  brian.m.picariello@irs.gov

Contact Phone:  (914) 684-7164


Position Description:  WHAT DOES A CONTACT REPRESENTATIVE DO? IRS Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements.

As a Contact Representative you will:

•Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact; •Address wide range of issues/problems that require unique solutions; •Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities; •Secure, analyze and protect sensitive personal and financial information; •Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And •Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

Contact Name:

Website Address for Applying Online:  www.jobs.irs.gov/usajobs

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