Shaker Village of Pleasant Hill
Shaker Village of Pleasant Hill (SVPH) is on a mission to inspire generations through DISCOVERY, by sharing the legacies of the Kentucky Shakers. SVPH is committed to bridging historic preservation, land conservation, engaged learning and warm hospitality to present an unrivaled destination experience.
Home to the third largest Shaker community in the United States from 1805 until 1910, SVPH manages the country’s largest private collection of original 19th century buildings and is the largest National Historic Landmark in Kentucky. Onsite amenities at SVPH include overnight accommodations, dining and catering services, retail shops, event and meeting venues, riverboat rides, historical exhibitions and tours, farm and garden area, nature preserve, multi-use trail system, equestrian stable and an extensive calendar of special programs, activities and events.
1. Position: Banquet and Event Server
Status: Part-time, Hourly
Reports to: Catering and Event Service Manager
Dated: September 7, 2017
Approved by: Food and Beverage Director
Position Summary
Reporting to and partnering with the Catering and Event Service Manager, Banquet and Event Servers provide high quality food service delivery during events and banquets hosted by SVPH. This position is also responsible for assisting with the setup and breakdown of food service supplies and venues as required.
Responsibilities and Duties
• Collaborates with other Food and Beverage staff to consistently create an atmosphere and environment for all culinary experiences that is brand-driven and on point with Village-wide initiatives and strategies.
• Prior to banquet and event experiences:
o Thoroughly review Banquet Event Orders and instructions regarding details of event.
o Prepare the event space, including action stations, buffets, beverage stations, tables, etc. according to Banquet Event Order.
o Ensure readiness of room for event with an eye for detail; ensure tables in assigned area have been set correctly and uniformly.
o Ensure uniform and personal appearance is clean and professional.
• During banquet and event experiences:
o Acknowledge guests upon arrival with a warm, welcoming greeting.
o Speak with all guests and fellow staff using clear and professional language.
o Serve the meal according to established standards for style of service.
o Communicate additional meal requirements, allergies, dietary needs and special requests to supervisor.
o Provide consistent beverage service throughout the event, including wine and other alcohol service as required. Report any concerns related to alcoholic consumption to supervisor on duty.
o Replenish buffet items to ensure consistency and freshness in presentation.
o Monitor tableware to ensure presentation standard is met. Replace items as necessary.
o Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
o Ensure courses are cleared and tables crumbed promptly and thoroughly.
o Thank guests with sincere appreciation upon their departure.
• Following banquet and event experiences:
o Assist in breaking down buffet or other special food service tables and equipment.
o Ensure all tableware, linen and equipment is returned to proper place and stored appropriately.
• Provides the thoughtful oversight of all supplies and inventory, ensuring efficient and effective use of Village resources.
• Supports a safe workplace for both staff and guests by adhering to appropriate standards for food service safety.
• Appropriately represents the organization and its mission to all guests, volunteers and donors.
• Accomplishes food service and organization mission by completing additional tasks as assigned and related results as needed.
• Any other tasks assigned by management.
Skills and Qualifications
• A collaborative and flexible style, with a strong service mentality. Needs to be seen as a team player who is committed to lifelong learning.
• A desire to work in a dynamic, mission-driven environment.
• An effective communicator, with strong oral skills.
• Demonstrated commitment to the organization’s mission is essential.
• Committed to maintaining the highest customer service standards.
Education and Experience
• Must be at least 21 years of age.
• High school diploma or equivalent.
• Experience in hotel banquet service or food/beverage preferred.
Mental and Physical Requirements
• Maintain concentration with time pressures and interruptions.
• Ability to read and speak English.
• Sit, stand or walk for considerable length of time.
• Perform physical activities such as bending, stooping, climbing and walking.
• Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Occasionally lift, push and carry 25-40 pounds.
Working Environment and Conditions
• This position may occasionally require working in a variety of weather conditions outdoors.
• This position will require working evenings and weekends.
2. Position: Busser (Restaurant)
Status: Hourly, Part-time
Reports to: Restaurant Manager(s) on Duty
Date: February 20, 2017
Approved by: Food and Beverage Director
Busser Job Summary
The Busser assists the servers with the clearing, cleaning and resetting of tables. Fills and refills, coffee, waters, iced teas and soft drinks. Runs food orders if necessary. Restocks, silver, glasses and other service ware during and after the service. Replenishes ice, makes coffee, and generally helps ensure a smooth meal service.
Responsibilities and Duties
1. Serves and refills water and non-alcoholic beverages
2. Assists servers in the bussing of tables.
3. Cleans and resets tables
4. Restocks ice, flatware, glassware
5. Shares responsibility with the servers for the order and cleanliness of the Dining Room during service
6. Immediately addresses any spills on the floor
7. Knowledge of table numbers and pivot points
8. Performs other duties as assigned by management
Education and Experience
1. High school diploma or GED preferred
2. Prior bussing experience in a restaurant is preferred but not required
3. A proven track record of dependability is essential
Skills and Qualifications
1. Ability to multi-task and prioritize
2. Ability to communicate effectively, clearly and professionally with the guests and fellow team members
3. Safe and proper carrying of a tray
Mental and Physical Requirements
1. Must be able to multi-task and work in stressful situations
2. Must be capable of standing for extended periods
3. Requires the mobility to climb stairs and occasionally lift and/or move items weighing up to 50 lbs.
4. Must be able to quickly and safely negotiate stairs while carrying objects
Working Environment and Conditions
1. Lifting heavy trays of food, kitchenware, glasses and cups
2. Frequent exposure to fluctuating temperatures (inside and outside as needed)
3. Flexibility in working throughout Shaker Village property in a variety of venues
4. Schedules may include early mornings, late evenings, holidays and weekends
3. Position: Dining Room Server
Status: Part-time, Hourly
Reports to: Restaurant Manager on Duty
Updated: September 7, 2017
Approved by: Food and Beverage Director
Position Summary
Reporting to and partnering with the on duty Restaurant Manager, Dining Room Servers are responsible for the delivery of excellent food service and hospitality to guests dining in The Trustees’ Table.
Dining Room Servers are responsible for knowing and explaining menus, taking food orders, delivering food and beverage (including alcoholic beverages), clearing tables and processing payment for guests.
Responsibilities and Duties
• Collaborates with other Food and Beverage staff to consistently create an atmosphere and environment for all culinary experiences that is brand-driven and on point with Village-wide initiatives and strategies.
• Maintain a strong working knowledge of all food and beverage selections on menus, including sourcing, ingredients and composition, in order to provide professional presentation and insight for dining guests.
• Thoroughly prepare the dining room for service, including action stations, buffets, beverage stations, tables, etc. according to Trustees’ Table standards.
• Ensure table readiness with an eye for detail; ensure tables in assigned area have been set correctly and uniformly.
• Ensure uniform and personal appearance is clean and professional, meeting SVPH standards.
• Acknowledge guests upon arrival with a warm, welcoming greeting.
• Speak with all guests and fellow staff using clear and professional language.
• Serve the meal according to established standards for style of service, with knowledge of table numbers, pivot points, etc.
• Communicate additional meal requirements, allergies, dietary needs and special requests to kitchen/supervisor as needed.
• Provide consistent beverage service throughout each dining experience, including alcohol service as required.
• Conscientiously check guest identification in order to ensure minimum age requirements for alcohol consumption are met. Report any concerns related to alcoholic consumption to supervisor on duty.
• Monitor tableware to ensure presentation standard is met. Replace items as necessary.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Ensure courses are cleared and tables crumbed promptly and thoroughly.
• Operate the dining point of sale (POS) system quickly and effectively in order to process guest orders and payments.
• Prepare tickets that itemize and total meal costs and sales tax.
• Ensure efficient and accurate processing of payment.
• Thank guests with sincere appreciation upon their departure. Inquire about their plans at SVPH and connect them to other opportunities to enjoy the site as appropriate.
• Partner with Bussers and Hosts to ensure prompt turnover of tables and minimize wait times for dining guests.
• Maintain a strong working knowledge of other activities and events at SVPH, including TODAY schedules, weekend programs, exhibits and seasonal opportunities.
• Provides the thoughtful oversight of all supplies and inventory, ensuring efficient and effective use of Village resources.
• Supports a safe workplace for both staff and guests by adhering to appropriate standards for food service safety.
• Appropriately represents the organization and its mission to all guests, volunteers and donors.
• Accomplishes food service and organization mission by completing additional tasks as assigned and related results as needed.
• Any other tasks assigned by management.
Skills and Qualifications
• A collaborative and flexible style, with a strong service mentality. Needs to be seen as a team player who is committed to lifelong learning.
• A desire to work in a dynamic, mission-driven environment.
• An effective communicator, with strong oral skills.
• Demonstrated commitment to the organization’s mission is essential.
• Committed to maintaining the highest customer service standards.
Education and Experience
• Must be at least 21 years of age.
• High school diploma or equivalent.
• Experience in restaurant service or other food/beverage service preferred.
Mental and Physical Requirements
• Maintain concentration with time pressures and interruptions.
• Ability to read and speak English.
• Sit, stand or walk for considerable length of time.
• Perform physical activities such as bending, stooping, climbing and walking.
• Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Occasionally lift, push and carry 25-40 pounds.
Working Environment and Conditions
• This position may occasionally require working in a variety of weather conditions outdoors.
• This position may require working evenings and weekends.
4. Position: Bartender
Status: Hourly, Part-time
Reports to: Manager on Duty
Date: September 26, 2017
Approved by: Food and Beverage Director
Bartender Job Summary
The bartender at Shaker Village of Pleasant Hill is responsible for serving patrons in an accurate and timely fashion at various bars and venues throughout SVPH while consistently delivering a high level of customer service. This position will be responsible for maintaining a stocked and clean environment in accordance with SVPH and Mercer County Health Standards. The Bartender maintains an accurate cash drawer throughout the service shift and is accountable it and is responsible for expressing creativity in developing specialty cocktails, and maintaining recipe standards and accurate pours on all spirits.
Responsibilities and Duties
1. Greet and serve guests in in a courteous and timely manner
2. Check IDs and maintain a safe environment by being aware of patrons consumption
3. Excellent knowledge of mixing, garnishing, and serving cocktails.
4. Mix all cocktails according to recipe and serving size; utilize proper glassware
5. Proper cash handling; Proper handling of credit card processing with an iPad and square attachment
6. Maintain an efficient and clean, and stocked bar
7. Becomes proficient in setting up and breaking down the Music Bar, The trustee’s service bar, and all catered event bars
8. Assists with the development and serving of specialty cocktails for bars and Fresh Food Adventures
9. Proper storage and service of wine.
10. Performs other duties as assigned by management.
Skills and Qualifications
1. Possesses a minimum of 2 years’ experience as a full-service bartender.
2. Demonstrate strong passion and motivation to create and serve excellent beverages
3. Show ability to prepare and execute cocktails to recipe standards
4. Knowledge of wines, distilled spirits, beer styles and the proper service of them.
5. Strong customer service and interpersonal communication skills required
6. Serve Safe certified
7. Certification as a mixologist from a certified bartending School preferred
Education and Experience
1. High School Diploma or GED required. Some college preferred.
2. Must be at least 21 years of age
3. Available to work any shift as needed, including weekends and Holidays
Mental and Physical Requirements
1. Must be capable of standing for long periods
2. Must be capable of lifting 50 pounds
3. Must have excellent manual dexterity
Working Environment and Conditions
1. Frequent exposure to the outdoors and fluctuating temperatures while working
2. Working in close quarters, standing for hours at a time
3. Frequent hauling and lifting of cases of wine, beer and distilled spirits
4. Working hours to include late nights, weekends and holidays
5. Position: Dishwasher
Status: Hourly, part-time
Reports to: Manager(s) on Duty
Date: February 20, 2017
Approved by: Food and Beverage Director
Dishwasher job summary
The dishwasher at Shaker Village is responsible for maintaining cleanliness and sanitation standards for china (dishes), glassware, tableware, cooking utensils, etc. using machine and manual cleaning methods. This position also ensures the dishwashing area is maintained as a clean, safe and sanitary facility. The dishwasher supports management and all kitchen staff in developing a sense of teamwork and cooperation.
Responsibilities and Duties
1. Sort and rinse dirty dishes, glassware, silverware and cooking utensils to wash in dish machine and by hand.
2. Operate and maintain dish machine in safe and efficient manner.
3. Wash pots and pans by hand.
4. Clean Tables and carry trays to dish area.
5. Store cleaned items in work areas in orderly fashion
6. Remove trash and cardboard from work areas.
7. Sweep and mop floors.
8. Clean garbage cans.
9. Setup and break down tables, chairs and other equipment for special events
10. Comply with all safety and health department requirements
11. Rotate stock and put up truck deliveries.
12. General restaurant and restroom cleaning as directed
13. Be a team player and follow directions of management
14. Performs other duties as assigned by management
Skills and Qualifications
1. Report to work on time as scheduled. Well-groomed with name badge and appropriate attire or proper uniform. Neat, clean and conservative in appearance
2. Must be a self-motivator and be willing to learn new skills
3. Positive attitude, problem solving and flexibility
4. Ability to work in a collaborative team structure. Demonstrates positive team spirit by providing assistance to other team members as necessary
Education and Experience
1. High school diploma or GED preferred
2. Six months experience bussing table and/or dishwasher experience preferred
Mental and Physical Requirements
1. Ability to work independently and as a team as needed
2. Must be capable of standing for long periods
3. Required to climb or balance and stoop or kneel
4. Must frequently lift and/or move objects weighing 10 – 25 pounds
5. Must be able to lift 50 pounds as needed (occasionally)
6. Must be able and willing to climb stairs with tools and equipment
7. Vision abilities include close vision, distance vision, color vision, peripheral vision and depth perception and ability to adjust focus
8. Must have excellent manual dexterity
Work Environment
1. This job operates mainly in a kitchen environment and routinely uses sinks and dishwasher and tools to clean kitchen applicants
2. Frequent exposure to hot water, potentially slippery floors, garbage disposals and cleaning chemicals
3. Frequent exposure to outside fluctuating temperatures (inside and outside work as needed)
4. Working in close quarters, standing for hours at a time
5. Lifting heavy pots and kettles, glassware and tableware
6. Work hours may include early mornings, late evenings, holidays and weekends
6. Position: Hostess
Status: Hourly, Part-time Seasonal
Reports to: Restaurant Manager on Duty
Date: May 15, 2017
Host/Hostess job summary
The Hostess position at Shaker Village is responsible for greeting our guests when they enter our restaurant, seating the guests, and making reservations. Hostess also assist with set up of tables and clearing tables for next seating. Hostesses are the first point of contact for our guests. Hostesses must demonstrate genuine hospitality and the ability to make the guests feel welcome. Hostesses are required to maintain a professional appearance and demeanor at all times. They must be able to handle guests concerns without getting defensive or confrontational. Hostess must be able to manage the reservation list and still handle walk in guests with the same level of hospitality.
Duties: Specific Duties and Essential functions:
1. Greet guests as they enter and thank them when they leave.
2. Seat guests promptly while maintaining a good rotation so servers can provide the best service possible.
3. Communicate well with coworkers and management to deliver a high level of customer service.
4. Set up and clear tables as needed.
5. Demonstrate high level of teamwork to get guests seated in a timely manner without sacrificing hospitality.
6. Stay informed on happenings in the Village and be familiar with Shaker Village map to be able to communicate with our guests in a way that enhances their experience.
7. Any other duties assigned by management.
Standards of performance:
1. Report to work on time as scheduled, in proper uniform and well-groomed as defined by Shaker village policy.
2. Practice good customer service skills i.e. initiative, courtesy, honesty, responsive to guest concerns and, professionalism.
3. Demonstrate teamwork by providing assistance to coworkers as needed to achieve high standards of service.
4. Communicate well with management to ensure standards of service and hospitality are met.
5. Demonstrate working knowledge of our menu’s and specials.
6. Work well with other departments to ensure guest satisfaction.
Qualifications:
1. Must be at least 18 years of age.
2. High school diploma or equivalent.
3. Friendly outgoing personality with desire to provide a high level of service and hospitality.
4. Neat clean and conservative in appearance.
Apply online:
https://shakervillage.applicantpool.com/jobs/
3501 Lexington Road, Harrodsburg, KY 40330 Phone: 859-734-5411 shakervillageky.org