Mark D. Fulford, Ph.D. has devoted his 30+ year career to improving workplaces for the benefit of employees, customers, and organizations. He has held positions in both academia and the private sector. In academia, Fulford has held Management faculty positions at Cornell University, California State University – San Marcos, University of Central Missouri, and Campbellsville University (where he currently teaches in the Ph.D. in Management program). He has published 25+ articles on his research in the areas of leadership, corporate culture, and organizational development. In the private sector, he has extensive experience in the creation and implementation of a wide array of organizational development initiatives, including the conduct of culture audits within more than 30+ organizations. As a management consultant, he led a successful culture change initiative within a Multinational Corporation (MNC) with more than 250,000 associates. These efforts and the results generated (record-high retention of both operational and management associates, 50% increase in customer experience, 100% increase in quality of leadership as experienced by direct reports, and a $5M+ addition to the bottom line) were recognized when Consulting Magazine named Fulford one of the “Top 10 Up-And-Coming Consultants in the United States”. Fulford received his Ph.D. in Organizational Behavior/Human Resource Management from the Kelley Graduate School of Business at Indiana University.