Summary of Responsibility:
The Community Relations Manager (i.e., Community Sales Lead) This role is responsible for overall sales strategy and creates and drives business for the community (or communities assigned) by exceeding community occupancy goals. In addition, this role will have administrative support role duties.
Essential Duties:
-Build partnerships internally and externally, targeting high growth opportunities.
-Oversees and coordinates event marketing both internally and externally. If the internal event is for residents, this will be the responsibility of the LED.
-Build referral base/sourcing partners with local community healthcare providers and the professional business community at large.
-Maintains in-depth knowledge of the competition and industry trends.
-Develops and maintains effective relationships and two-way communication with residents and resident representatives.
-Interacts with residents and their families, acknowledges concerns, and solves problems within the community.
-Keeps the Executive Director informed regarding any unusual incidents or issues regarding residents, team members, or the community.
-Facilitates the welcome and transition processes for residents; facilitates resident move-ins in coordination with Wellness Director.
-Maintains duplicate Resident file in the office for State inspections
-Update weekly & monthly resident census.
-Remains available to staff at all times by phone to answer questions regarding residents.
-Answers telephone and conducts tours along with other team leaders.
-Greets visitors to the community and grants access upon validation of the reason for the visit.
-Coordinates communications with Executive Director to ensure all necessary paperwork for a new resident is processed and submitted timely.
-Assists with or prepares resident refund requests or waiting list deposit refund.
-Attends and actively participates in team meetings and required or optional continuing education programs.
-Assists in the evacuation of residents as necessary.
-Maintains the confidentiality of all resident and team member information and honors the residents’ personal property rights.
-Performs any other duties that may be assigned.
Minimum Requirements:
-Possess a genuine heart and passion for impacting seniors and improving the quality of life.
-2 years of sales/business development experience
-Experience in selling private pay assisted living, memory care, and/or independent living apartments is a plus.
-Strong closing skills
-Have an intrapreneurial mindset that embraces innovation and is a skilled problem solver.
-Demonstrated organizational and time management skills; ability to prioritize tasks. Excellent written and oral communication skills.
-Ability to achieve results under pressure and meet deadlines.
-Willingness to work extended hours including occasional nights and weekends.
-Ability to work efficiently in a collaborative setting.
Application Process: A review of all applications begins immediately and continues until the position is filled. For full consideration, applicants must apply electronically through our applicant tracking system via the company careers page. The application should include the submission of a cover letter that highlights the candidate’s interest in the role and experience that meets the requirements of the position, an updated resume, and the names, current company name, title, e-mail address, and phone number of three professional references.
We do not accept unsolicited resumes from staffing agencies or executive search firms.