Customer Care Associate, Bluegrass Cellular, Full-Time, Lebanon Ky

Company: Bluegrass Cellular

Position Title: Customer Care Associate, Full-Time

Location: Lebanon, Kentucky

• Engages our awesome customers to establish rapport and make them feel welcome by delivery of fun, dynamic customer service.
• Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
• Answers customer’s questions concerning location, price, and use of merchandise accurately.
• Educates customers thoroughly on our exceptional products and services.
• Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
• Enthusiastically solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
• Drives the expansion of customer base by following up on all new activations to insure quality of service rendered and to inquire about referrals.
• Highlights merchandise by maintaining store presentation by stocking shelves, counters, or tables with samples of all merchandise available and ensuring store is organized, clean, and free of debris.
• Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in a timely manner.
• Adheres to company policies on pricing and procedures.
• Processes cash and credit card sales, credits, etc., per company procedures.

• One year proven track record in sales required
• Strong communication skills
• Highly motivated, results-oriented individual

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