Customer Services Chat Rep., Conduent, Lexington KY

Conduent is hiring for Customer Service Chat Representatives and looking for 60 great candidates! The positions will start as early as February 28th and we are hiring for day/evening shift and 3rd shift.

**If interested, please email {Candi.Hambrick@conduent.com} or Text 859-684-9822 to schedule an appointment.

Job Description:

Req ID: 2020-20255
Locations: Lexington, KY, United States
Job Type: Full-time regular
Travel: No

As a Customer Service Chat Representative, you will have the opportunity to join our Lexington, KY, team of support specialists who provide award winning customer support experiences through:

  • Answering customer’s product, service and account related questions.
  • Researching and assisting customers in troubleshooting technical issues via chat.
  • Embracing ongoing personal development through regular training which helps to enhance your own technical knowledge and problem-solving skills.

Responsibilities include, but are not limited to:

  • Provide exceptional customer experiences by empowering your customers.
  • Tailor solutions for customers which can greatly enhance their product/service enjoyment.
  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to effectively research and identify solutions using computer-based resources.
  • Ability to work in a paperless work environment where customer privacy is paramount.
  • Ability to embrace feedback and coaching to help maximize your potential.

Qualifications:

  • 6 months experience in providing customer service.
  • The ability to relate to customers in a professional and courteous manner.
  • A strong interest in using and promoting innovation and technology.
  • Excellent attention to detail and multi-tasking ability.
  • Excellent written, verbal and listening skills.
  • Self-motivation to work under his/her own initiative.
  • The ability to work under pressure.
  • An interest in ongoing personal development through training and coaching.
  • The ability to maintain excellent attendance and adherence to assigned work schedules.
  • Must have High School diploma or general education degree (GED).
  • Must be at least 18 years of age or older
  • Familiarity with iOS and/or macOS, or comparable technology, is preferred
  • Must have the flexibility to work any shift 24×7; Monday thru Sunday including holidays.

Hiring Process:

  • Completion of a Technical/Customer Service Assessment
  • Interview with a Recruiter
  • Interview with a Hiring Manager
  • Background check to include employment verification
  • Completion of Employment Eligibility Verification (I9)

** For more information, or to see a list of other job openings, visit: https://jobs.conduent.com/search-jobs/Kentucky?orgIds=13016&alp=6252001-6254925&alt=3

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