Enrollment Counselors are responsible for contacting potential online students who have requested information from our partner schools and guiding them through the enrollment process. The Enrollment Counselors are the primary contact with the potential student as he/she articulates through the enrollment process, including providing guidance on programs of interests and creating connections for questions around transcripts, tuition planning, and transfer credits. The goal is to support prospective students to understand and achieve their educational objectives.
Bachelor’s degree required
Ensure contact and follow-up is made with every potential student via telephone, email or text.
Assist prospective students with the admissions and enrollment process.
Work as part of a team with others (Tuition Planner, Transcript Processors, and Articulation and Transfer Credit Specialists) to ensure student success.
Other duties as assigned.
Essential Skills and Experience:
Proficient knowledge of Microsoft Office and Outlook.
Ability to perform multiple tasks efficiently and effectively
High level of interpersonal and communication skills.
Customer service, sales, or marketing experience preferred.
Positive attitude and a high level of energy and enthusiasm
Goal and results oriented
Willingness to learn and understand higher education as well as diverse programs of study from multiple institutions.
Project Management: follow project plans and standard operating procedures with flexibility to adjust length of tasks or order to meet deadlines.
Customer Service: guide discussions with potential students, understanding partner university programs, processes, and procedures to resolve any questions or issues from prospective students.
Develops Community: actively participates in internal team meetings and training as well as partner meetings to drive TLH and partner objectives
Utilizes Processes: follows procedures and guidelines of TLH and partner institutions
Improves Processes: suggests ideas for improvement for the enrollment process and understands impact of suggested improvements to other departments.
Active Listening: Listens and reacts tactfully to communication and discovers core motivation of student, including asking clarifying questions, summarizing, and guiding prospective students to make decisions regarding next steps that meet his/her educational goals.
Craft Clear Communication: writes (email, text, chat) and speaks meaningful communication to prospective students and partner institutions
Problem Solving: identifies problems with the prospective students and partner institutions during the enrollment process and provides solutions and alternatives.