1. Job Description for STEPcg Customer Relations Network Operations Center.
STEPcg is a very young IT company that is quickly growing. We are looking for a qualified inside IT engineers to work in our Customer Relations Network Operations Center. They would be part of a larger sales & engineering team supporting them in successful diagnosis, troubleshooting, & resolution of customer IT infrastructure issues. Other duties include, but not limited to, answering customer calls, making outbound customer calls, mocking up customers’ networks, etc. Other qualities of an excellent candidate include a person that has strong self-initiative, eagerness to learn, great communication skills, knowledge of Ethernet, WiFi, IP, & the OSI model. This starting position within STEPcg has great potential for a college graduate to move up the ranks in engineering, sales, or any variety of positions with in STEPcg & the IT industry. This position is based in Covington, KY.
2. Job Description for STEPCG Layer 2 & WLAN RF Engineer.
STEPCG is a young IT company that continues to grow at a rapid pace. We are looking for an engineer with knowledge & experience of the OSI layers 1 through 3 protocols with knowledge & experience in WLAN RF as well. This qualified sales engineer would be expected to learn, implement, configure, troubleshoot, & share STEPCG Data, WLAN RF, VoIP& cellular infrastructure solutions; a dynamic, revenue- generating engineer that is a “lab rat” with curiosity to hone their craft, identify & solve business problems with IT solutions. They would be part of a larger sales & engineering team supporting them in successful diagnosis, troubleshooting, & resolution of customer IT infrastructure issues.
The primary role of this sales engineer would be a key individual on the engineering team who can identify sales opportunities, consult, design, & troubleshoot STEPCG & manufacturer infrastructure solutions, in STEPCG geography from MI, IN, OH, KY, TX, NC, SC, FL primarily, but not exclusively. Finding the right balance between remote & customer on-site work is always a key.
Please connect with Keith Temple at StepCG to further discuss.