Sales Representative Trainee and Customer Service Representative jobs, KapStonepaper, Bowling Green KY

Customer Service Representative Job Description

  • Liaise between customer and facility; assist customers, production, design, shipping and account managers on a daily basis by various means
  • Develop strong, internal working relationships to support and promote efficient, timely and accurate response to Customer expectations.
  • Process orders using various technological applications
  • Provide formal quotes to sales and customer
  • Maintain proper checks and balances for optimum cost benefits relative to margin and customer pricing
  • Track orders and manage warehouse products
  • Initiate outside manufacturing orders communicating necessary details
  • Follow established processes and procedures to ensure work accuracy
  • Generate various reports and distribute accordingly
  • Ability to multi-task and prioritize
  • Perform other duties as assigned.




  • 2+ years customer relation experience
  • High school diploma or equivalent
  • 2 year Associate degree is preferred
  • Excellent verbal and written communications skills



Sales Representative Trainee position

**Please note, this position will be required to relocate at some point in the future. **  Sales Representative Trainee will report directly to a Sales Manager. The Sales Representative Trainee will collaborate with functional teams: sales, finance, customer service, design, production, shipping and administration. In addition, the Sales Representative Trainee will interface and respond as appropriate with corporate functions including Corporate Strategic Accounts and Sales & Marketing.


  • Meet or exceed monthly, quarterly and yearly sales goals as determined by sales budgets and forecasts, with a focus on profitable volume growth and increasing operating profit margins.
  • Define and execute business strategies for profitably growing existing business and generating new business. Qualifies and develops new business opportunities within territory. Closes new business opportunities to assure goal attainment.
  • Co-lead key sales initiatives for larger accounts or strategic accounts. Coordinate with other Sales and Marketing personnel as needed.
  • Develop strong client relationships over time that provides significant input to planning company product, price and strategies.
  • Demonstrate personal commitment to self-development of selling skills in the areas of priority setting, negotiating and problem solving.
  • Work closely with local management to identify and pursue opportunities for other U.S. Corrugated plants with specialty products or more appropriate logistics or equipment.
  • Work closely with customer service department to ensure all customer specifications and information appropriate to customer handling are documented and communicated.
  • Provide analysis and information on sales forecast and budget preparation.
  • Consult with management to provide accurate market feedback, pricing input and recommendations on RFPs that contribute to account profitability and volume forecasts outlined for the year.
  • Assist and/or lead credit and collection initiatives in conjunction with Finance to adhere to Company policies.
  • Control individual travel and entertainment expenses that adhere to yearly budget.
  • Actively pursue cost reduction/margin improvement activities in accounts.
  • Insure appropriate levels of inventory are maintained for warehouse customers as well as insuring prompt disposition of aged inventory.






  • Bachelor’s degree in Marketing, Business or related field preferred.


Anyone interested can apply online at


Christine Jenkins

Kapstone Container Corporation

Administrative Services Supervisor

225 Mitch McConnell Way

Bowling Green, KY 42101

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