Job Summary:
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate, this means:
- Being friendly and professional, and responding quickly to customer and associate needs.
- Ensuring merchandise is stocked and presented appropriately for customers.
- Engaging in safe work practices and encouraging others to do the same.
The Seasonal Associate – CSA Sales Floor is responsible for supporting Lowe’s mission by providing excellent customer service through greeting customers, responding to customer inquiries, and assisting them in locating, selecting, demonstrating, preparing, or loading merchandise.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets.
Essential Responsibilities:
All Seasonal Roles
- Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs.
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary.
- Demonstrates sincere appreciation to customers.
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
- Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally trains in other areas of the store to help deliver the best customer service.
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
- Maintains a safe and secure work environment, which may include conducting dailysafety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
- Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)