Position Title: Operations Analyst – Part Time
Full-time or Part-time: Part-time
Company Name: ARC
Location of job: 9410 Bunsen Parkway, Suite 350 Louisville, KY 40220
Company Address: 3000 Wilson Blvd. Suite 300, Arlington VA 22201
Position Description:
This is a part time position. Friday’s 3pm-11pm. Saturday, Sundays and Holidays from 11am-7pm
The operations analyst is responsible for operating, monitoring, and troubleshooting the computer system. This position is also responsible for monitoring network and environmental tools, and escalating to the appropriate vendor/support group in the event of a problem. This position receives direction from senior or lead operations analysts.
Responsibilities:
Monitor and manage Data Center systems including mainframe, servers, and all peripheral equipment used in the enterprise data center.
Monitor batch processing across multiple LPARS through the enterprise scheduling tool.
Monitor network and environmental tools through use of What’s Up Gold (WUG) and SiteScan.
Interface with both internal and external customers by providing help desk support and escalating to the appropriate team as needed.
Escalate problems to senior level Data Center personnel, implement appropriate course of action as directed, and document using Service Now incident reporting software.
Ensure system security for the computer room and other ARC occupied areas by following established procedures.
Fulfill departmental requirements in terms of providing work coverage and administrative notification during periods of personal illness, vacation or education/training.
Follow all operational procedures.
Job Requirements:
High School diploma or equivalent is required.
2-3 years previous data center experience or college-related technical training
Excellent written and oral communication skills
Knowledge of MS Office tools is required
Knowledge of enterprise scheduling tool a plus
Ability to adapt to changing circumstances such as a last-minute work schedule change or shifting processing priorities
Excellent customer service skills
Works holidays and weekends as required
24/7/365 Data Center, with shift work. Eligible for shift differential (2nd and 3rd shift).
Contact Name: Markesha Elder
Website Address for Applying Online: https://rew11.ultipro.com/AIR1004/JobBoard/JobDetails.aspx?__ID=*1F96D7719795975F