Customer Care Associate
Bluegrass Cellular isn’t just a company. It’s a community. One built on connection. A place where members feel welcome and supported, encouraged and empowered by one another.
Bluegrass Cellular is looking to expand its community with an outgoing, enthusiastic Customer Care Associate, which reports to the Campbellsville Customer Care Manager!
Responsibilities:
- Engages our awesome customers to establish rapport and make them feel welcome by delivery of fun, dynamic customer service.
- Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
- Answers customer’s questions concerning location, price, and use of merchandise accurately.
- Educates customers thoroughly on our exceptional products and services.
- Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
- Enthusiastically solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
- Drives the expansion of customer base by following up on all new activations to insure quality of service rendered and to inquire about referrals.
- Highlights merchandise by maintaining store presentation by stocking shelves, counters, or tables with samples of all merchandise available and ensuring store is organized, clean, and free of debris.
- Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in a timely manner.
- Adheres to company policies on pricing and procedures.
- Processes cash and credit card sales, credits, etc., per company procedures.
Requirements:
- One year proven track record in sales required
- Strong communication skills
- Highly motivated, results-oriented individual
Apply online at https://bluegrasscellular.com/about/careers
Matthew Hutchins | Support Services Coordinator
Bluegrass Cellular | 2902 Ring Rd | Elizabethtown, KY 42701
Email: mhutchins@bluegrasscellular.com
Office: 270-765-6361, ext: 2413 | Fax: 270-769-0548